Kaplan, Dr. Barbara. "Dealing with Disruptive or Inappropriate Student Behaviors: Policies and Guidelines for Faculty." Information Packet, University of Maryland University College, September, 1994.

O'Neill, Karen and William R. Todd-Mancillas. "An Investigation into the Types of Turning Point Events Affecting Relation Change in Student-Faculty Interactions." Unpublished Article. Human Communication Studies. California State University, Chico.

Richardson, Steven M. "Missed Expectations: Incivility in the Classroom." Focus on Faculty, BYU, Fall 2005.